Benefits of the BNI call center for account holders: BahasaInggris

Use quick access to BNI call center to solve banking problems

For information about bank accounts, account holders can log into the BNI call center. Based on a solid foundation that has been formed for decades, the BNI strives to serve and maintain the satisfaction of its customers by providing the best service at any given time.

The commitment to providing customers with the best possible service is always maintained so that they can continue to provide innovation and development in service facilities. The choice of various types of services, products and support is intended to facilitate business with customers, BNI is committed to meeting all the needs of customers.

When faced with problems with savings accounts or other banking products, the solution agreed is to go directly to the branch. In addition to these methods, you can also use an online service or call the phone line.   The BNI call center can be used  for quick assistance when pressed.

This support service is a solution to overcome various banking problems related to all customer transactions. The existence of a one-stop single solution is the result of decades of experience serving the needs of Indonesian banks. Information is available on banking products such as savings banks, loans, telephone banking services, consultancy services.

You can use the phone line,  fax or email.   Please ask various questions or complain about problems, experienced and friendly customer service will provide as much assistance as possible. Want to know more about this service, refer to the following description:

BNI Customer Call Center

There are still many people who are still reluctant to use call center services because they think the service will take time, so they prefer to come and queue in branches. Some people just think that only priority customers can access this information and support line, when this is not the case.

Each account holder has the same rights to use the service because it is intended for all customers. Both individuals and organizations can use it. Active customers who have invoices and debit cards can use this service when they have questions or have problems.

Both cases involve savings accounts, debit and credit card losses or facilities such as the Internet and mobile banking. Even problems that often arise, such as forgetting your password, can be complained to the call center and will be helped to manage it immediately.   Other BNI call centre services   are accessible through:

  1. The account holder or holder is provided with an ATM card (debit card).
  2. The customer is listed on the list of members of the telephone banking service. The customer has registered a mobile phone number for banking transactions.
  3. Credit card customers.
  4. Holders of special accounts of organizations or business units, such as Taplus Bisnis, Giro and more
  5. Holder of authority over the account of the unit or business unit.

So, feel free to use the Help Center service, because all account holders have the same rights to access it. If you really need help and have questions about savings accounts, debit or credit cards, i-banking, m-banking or other services, call the 24-hour phone line.

Customer service at BNI Call Centre

As mentioned earlier, the presence of a centre to provide assistance and information can help find solutions to various banking problems. Being a link between customers and banks is the main function of a 24-hour line. In addition to receiving information related to your account, you can also access other services, such as:

  1. Report losses on debit or credit cards and blocking.
  2. Replace or reset the bank pin on your phone.
  3. Closing both debit and credit cards
  4. Learn about various information about BNI products, such as invoices, checking accounts, deposits, loans, etc.
  5. Learn about credit card facilities and features.
  6. Information about your status and the last five transactions.
  7. Transfer funds between other accounts with the US and between banks.
  8. Bank transfer through rtgs services.
  9. Payment of various invoices, such as credit card bills or installment payments.
  10. Request information about credit card transactions.

These are some of the help you can get by logging into the BNI call center.   24-hour fast access can provide customer service at any time, even if you can assist with financial and business planning. Services are provided free of charge with friendly and informative service.

This one-stop service center is very useful for customers because it is available at all times. However, the use of this call center service must be made prudent. Use it when you really need it, because to access the phone line, you often have to wait in line.

How to contact bni call centre services?

Account holders who have banking problems or want information can use a landline or mobile phone to 1500046 numbers or (021) 30500046 to ask for help.  You can use this phone number at home or from abroad. The question of tariffs according to the operator used.

Phone lines aren’t the only way to use Support, you can fax to (021) 25541203 or send an email to bnicall@bni.co.id.   Use the content of the email according to your problem and describe it clearly and clearly about the relevant issues.

Visit the Bni.co.id site  to access support through various other hotlines from the USNI. Take advantage  of the BNI call center’s  fast service  when using a phone line service.   No need to wait for the automatic message to run out, you can already choose immediately. The following saves reporting time and speeds up the solution:

  1. Call the available phone line, after the operator’s voice has been heard, press 0 – 1 when you want to get information about a savings account. 0 – 2  regular credit card details. 0 – 3 credit service. 0 – 5 information on currency and exchange rates. 0 – 6 information about credit card features and structures.
  2. Press 1 if you want to use English. Use keys 1 – 1 to access your balanced information. 1 – 2 -1 login details of the last 5 transactions of the month.
  3. Press 2 – 1 to block the card and report a loss on your debit or credit card.
  4. Press 3 – 1 to replace the pin and 3 – 2 reset pins. 3 – 1 – 1 when you want to pay your credit card bill.

The operator will ask you to enter a debit card number before you can access bank details of the product. The report will ask a number of questions, such as account numbers, the biological mother’s name, and the last balance (not specifically just the gap remembered). After answering these questions, your request will be processed.

Benefits of the BNI call center for account holders

It is easy to gather information and assist in managing problems for the benefit of customers. Because Bank Negara Indonesia always tries to help account holders get information and become an assistant in finding solutions to various business problems made.

Quick and easy access will make it easier for customers to eliminate concerns about savings, loan payments, easy monitoring of savings accounts, and provide a sense of security when investing. Friendly and polite service can also expose customers’ concerns when faced with problems.

In addition to the various services related to banking products, you can also access support services related to financial planning, collection of deposits, futures investments, loan applications, mutual funds, exchange rates and various other services by contacting the US’s disposable relief call.

As a state-owned financial institution mandated to help people’s well-being, the BNI always strives to keep customers always getting the best service. Direct service through the service line is accessible to all customers. In particular  , BNI’s call center serves various information related to bank accounts and provides solutions in case of problems.

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Sumber : https://www.teknohits.com